Legal

Privacy Policy

Effective Date: 20 May 2026
App Name: PrepMaster
Website/App: PREPMASTER.PH
Owner/Operator: PREPMASTER.PH

PrepMaster respects your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, store, protect, and share information when you use PrepMaster, including our website, mobile app, review platform, course enrollment system, AI-assisted review features, payment verification system, and related services.

By creating an account, enrolling in a course, using our review features, or accessing PrepMaster, you agree to the collection and use of your information as described in this Privacy Policy.

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1. Information We Collect

We may collect the following information from students, users, and administrators:

Personal Information

* Full name
* Email address
* Contact number
* School or institution
* Selected course or board exam category
* Year level, if provided
* Address, if provided
* Profile photo, if uploaded
* Account login details
* Google or Apple account information, if used for sign-up or login

 Course and Learning Information

* Enrolled course
* Subjects and modules accessed
* Questions answered
* Correct and incorrect answers
* Exam scores
* Review progress
* Smart Review activity
* Badges earned
* Leaderboard points
* Weak areas and learning progress
* AI-generated learning insights
* Rationale or explanations viewed

Payment and Enrollment Information

* Selected course for enrollment
* Payment status
* PayMongo payment reference number
* Uploaded proof of payment or receipt
* Payment verification status
* Admin notes related to payment confirmation

Device and Security Information

* Device type
* Browser type
* Operating system
* IP address
* Login date and time
* Active session information
* Device login activity
* Security logs, including forced logout or one-device login events

Support Information

When you contact support, we may collect:

* Support ticket subject
* Message or concern
* Uploaded screenshots or attachments
* Admin replies
* Ticket status

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2. How We Use Your Information

We use your information to:

* Create and manage your PrepMaster account
* Verify student registration and course enrollment
* Allow access to enrolled courses
* Provide limited or full course access based on payment status
* Process and verify proof of payment
* Track review progress and exam performance
* Provide Smart Review and spaced repetition features
* Identify weak areas and repeated mistakes
* Generate learning insights and recommendations
* Display badges, progress, and leaderboard rankings
* Improve the learning experience
* Provide customer support
* Protect accounts from unauthorized access
* Enforce one-device login for student accounts
* Maintain system security and prevent misuse
* Comply with applicable legal and regulatory requirements

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3. AI-Assisted Features

PrepMaster may use artificial intelligence features to support learning, such as:

* AI-generated answer explanations
* AI learning insights
* Smart Review recommendations
* Weak area detection
* Personalized study suggestions

AI features are intended for educational support only. They should not be treated as official professional, legal, medical, or government advice.

For some question types, such as abstract reasoning or image-based exams, PrepMaster may use manually prepared **rationale** instead of AI explanations.

We do not allow students to generate or modify official question explanations unless such feature is specifically enabled. AI-generated content may be reviewed, edited, or approved by authorized administrators.

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4. Google and Apple Sign-In

If you register or log in using Google or Apple, we may receive basic account information such as your name, email address, profile image, and email verification status.

If your profile is incomplete, you may be required to complete your information before paying for a course, uploading a receipt, or completing enrollment verification.

We do not receive your Google or Apple password.

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5. Payment Information

PrepMaster may use a PayMongo payment link to direct students to payment.

Please note:

* PrepMaster does not directly collect or store your card number, bank login, or full payment account details.
* Payment is processed through PayMongo or another payment service provider.
* PrepMaster may collect payment reference numbers, uploaded receipts, screenshots, and proof of payment for verification.
* Full course access is granted only after payment is verified and permanently confirmed by an authorized administrator.

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6. Limited Access and Full Access

Students may receive limited access after account approval. Limited access may be based on:

* Number of days granted
* Number of questions allowed
* Course, subject, or module restrictions
* Admin-defined access rules

Full access is granted only after payment confirmation or manual approval by an authorized administrator.

We may store access logs and usage records to enforce access limits and protect the platform.

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7. One-Device Login Policy

For student accounts, PrepMaster may allow only one active device at a time.

If a student logs in on another device, the previous device may be automatically logged out. We collect device and session information to enforce this security feature and prevent account sharing.

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8. How We Share Information

We do not sell your personal information.

We may share limited information only when necessary with:

* Authorized PrepMaster administrators or staff
* Payment processors, such as PayMongo
* Authentication providers, such as Google or Apple
* Cloud hosting, database, storage, and technical service providers
* Support and security service providers
* Government agencies or legal authorities, when required by law

We only share information necessary for the purpose of providing, securing, improving, or legally operating the service.

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9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

* Secure login and authentication
* Password hashing
* Role-based access control
* One-device login control for students
* Admin permission controls
* Secure file storage
* Session monitoring
* Security logs
* Restricted access to payment proof and student records

However, no online platform is completely risk-free. Users are responsible for keeping their login credentials secure.

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10. Data Retention

We keep personal information only for as long as necessary for the purposes stated in this Privacy Policy, including:

* Maintaining student accounts
* Providing access to courses
* Tracking learning progress
* Verifying payments
* Resolving support concerns
* Maintaining security logs
* Complying with legal or business requirements

If a student deletes their account, we may deactivate or soft-delete the account while retaining limited records when necessary for security, audit, payment verification, legal, or administrative purposes.

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11. Account Deletion

Students may request or initiate account deletion through the Profile page, if available.

Before deletion, the student may be required to confirm the action by typing:

**DELETE**

Once deleted, the account may no longer be recoverable. Course access, progress, badges, exam history, payment records, and other learning data may be permanently removed or deactivated, subject to legal and administrative retention requirements.

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12. Cookies and Similar Technologies

PrepMaster may use cookies, local storage, or similar technologies to:

* Keep users logged in
* Save user preferences, such as dark mode
* Remember audio or review settings
* Improve app performance
* Secure user sessions
* Track basic usage analytics

Users may disable cookies through their browser settings, but some app features may not work properly.

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13. Student Rights

Subject to applicable law, users may request to:

* Access their personal information
* Correct inaccurate or outdated information
* Request deletion or deactivation of their account
* Object to certain types of processing
* Withdraw consent where applicable
* Request information about how their data is used

To make a request, please contact us using the details below.

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14. Children’s Privacy

PrepMaster is intended for college students, graduate students, professionals, board exam takers, and government civil service examination takers.

If a minor uses the platform, enrollment or account use should be with the consent and supervision of a parent or legal guardian.

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15. Third-Party Links

PrepMaster may contain links to third-party websites or services, such as PayMongo, Google, Apple, or other external resources.

We are not responsible for the privacy practices, security, or content of third-party websites. Users should review the privacy policies of those third-party services before using them.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our app, services, legal requirements, or business practices.

When we make changes, we may update the effective date at the top of this policy. Continued use of PrepMaster after updates means you agree to the revised Privacy Policy.

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17. Contact Us

For privacy-related questions, requests, or concerns, you may contact us at:

PrepMaster Data Privacy Contact
Email: prepmasters2025@gmail.com
Contact Number: +639089084776


By creating an account or using PrepMaster, you confirm that you have read, understood, and agreed to these Privacy Policy.